Legal details

Support Labs is a trading name of Oliver Blunden, a sole trader.

Address

1 Gardener Hope Cottages, Hildenborough, Tonbridge, TN11 9QJ

Email

support@supportlabs.co.uk

VAT

Not registered for VAT

Privacy notice

Who we are

Support Labs is a trading name of Oliver Blunden, a sole trader, at 1 Gardener Hope Cottages, Hildenborough, Tonbridge, TN11 9QJ. We decide how your information is used, so under UK data protection law we are the "controller". For anything in this notice, email support@supportlabs.co.uk.

What we collect

• From the contact form: what you need, whether you have a website (and its address), your type of business, what to fix first, your email address, anything you write under "Anything else?", and your basket and any style you picked.
• From emails you send us, including a basket sent from the Pricing page: your email address and what you write.
• If you become a client: your name, your business details and what we need to build and run your site and automations. Card details go to Stripe, not to us.
• When you visit this website or send the form, our web host and our form service see your IP address (see below).

We don't use cookies, analytics or tracking on this website, and we don't store anything in your browser. If you type supportlabs.co.uk without “www”, our domain provider Squarespace sends you on to this website and sets one small technical cookie (“crumb”) while it does. We don't use it.

Why we use it

We use it to answer your enquiry and, if you ask, to give you a price and a plan. Our lawful basis is taking steps you ask for before a contract, and our legitimate interest in replying to people who contact us and running our inbox well. For clients, it is to carry out our contract with you, and to keep the tax and accounting records the law requires.

We don't send marketing emails unless you've asked for them, and you can stop them at any time. You don't have to give us anything, but we can't reply without an email address.

Who else handles it

• Web3Forms, run by Web3Creative, which operates from India, receives what you type in the contact form and emails it to us. It works for us under a data processing agreement. It keeps its own copy of each form message for up to 3 years, then deletes it.
• Google (Google Workspace and Gmail) holds our email inbox, so it holds the emails you send us and the form messages. It works for us under a data processing agreement.
• Cloudflare hosts this website and sees your IP address when you visit. It works for us under a data processing agreement.
• Stripe takes payments from clients. It works for us when it takes a payment, and also uses payment information for its own purposes, such as preventing fraud and meeting the law, under its own privacy policy.
• Anthropic makes the AI tools (Claude) that help us sort incoming emails and draft replies. We use Anthropic's standard Claude plan, so Anthropic handles this under its own privacy policy (anthropic.com/legal/privacy), not a data processing agreement with us. The owner reads and approves every reply before it is sent. No decision about you is made by AI alone.

Information sent outside the UK

• Web3Forms is based in India. The UK has not made an adequacy decision for India, so we rely on the standard contractual clauses with the UK Addendum, which are part of Web3Forms' data processing agreement.
• Google, Cloudflare and Stripe may handle information in the US. For this they rely on the UK-US "data bridge" or on standard contractual clauses with the UK Addendum.
• For our use of Claude, Anthropic's responsible company is Anthropic Ireland, in Ireland. The UK treats Ireland as giving adequate protection. Anthropic's own transfers onwards are covered by its privacy policy.

How long we keep it

• Enquiries that don't become a project: we delete them 6 months after our last contact with you. Web3Forms' own copy is kept as set out above.
• Client records: for as long as you're a client, then 6 years for tax and accounting.

Your rights

You can ask us for a copy of your information, ask us to correct it or delete it, object to how we use it, ask us to limit how we use it, or ask for a copy in a form you can reuse. Email support@supportlabs.co.uk. We'll reply within one month.

Complaints

If you're unhappy with how we've handled your information, please email us first at support@supportlabs.co.uk. We'll reply within 1 working day, look into it, and tell you the outcome. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes

We'll update this notice if anything changes. Last updated: 14 October 2026.

Photo credits

Photos and 3D models on the example sites are from Unsplash, Poly Haven and Sketchfab. With thanks to:

3D scans and 360 photos on the example sites:

• “Dog sleeping on a mat photoscan” by sm_sahil, Sketchfab, CC BY 4.0 (Sudsworth, 3D scan) Changed by Support Labs: the mat removed and the file compressed for the web.
• “Warm Restaurant”, “Warm Bar” and “Warm Restaurant Night” by Greg Zaal and Jarod Guest, Poly Haven, CC0 (Charbrook, 360 photos)
• “Tulips bouquet” by alban, Sketchfab, CC BY 4.0 (Bloomwright, 3D model) Changed by Support Labs: simplified and compressed for the web.